Frequently asked questions
Get answers to questions about ecommerce portals
Here are the top questions we receive for ecommerce portals, covering custom store layouts, product catalogues, B2B organisation accounts, automated tax and invoicing, order tracking, and discount codes. If you have a specific requirement not addressed below, get in touch and we will walk you through it.
- Do I need a developer to set up my online store?
- No. Everything is configured directly from the dashboard: domain, branding, product catalogue, checkout navigation, and pricing tiers. There is nothing to install, no third-party plugins to maintain, and no code to write. If you would rather not set it up yourself, free onboarding support is included with every plan.
- Will the store look like my own brand?
- Yes. Connect your own domain, set your brand colours and typography, upload your logo, and customise your navigation bar, shop pages, and footer. You can present your catalogue and content exactly how you want.
- Can I set up and manage my ecommerce portal using AI?
- Yes. FormaPortal connects your ecommerce portal to your favourite AI assistants, including Claude, ChatGPT, Gemini, and Grok, via our built-in MCP server. You can get connected in just a few minutes and use plain English to set up shop pages, check orders, and update product records. Your assistant only sees and changes what your existing user role allows, and every action is recorded in your audit log.
- What kind of products and content can I list?
- You can sell physical goods, digital downloads, and subscription services within a single store. Custom pages can feature rich text, product images, videos, file attachments, and integrated forms. Access to specific items or discount codes can be public, private, or restricted by customer plan tier.
- How do buyers get access to the ecommerce portal?
- However you choose. Open registration lets anyone browse products, place orders, and check out straight away. Alternatively, you can restrict wholesale areas so business buyers apply first, allowing you to approve corporate accounts with dedicated B2B pricing tiers.
- Does the ecommerce portal platform work for B2B companies rather than just individual shoppers?
- Yes. Organisation accounts group several buyers under one shared company profile with dedicated payment methods, custom pricing tiers, and unified order histories. You can manage corporate accounts smoothly without chasing individual buyers.
- Can I integrate the ecommerce portal software with other systems?
- Yes. FormaPortal provides native API connectivity for external CRMs, accounting tools, and modern AI automation platforms. If you do not see the specific integration you need, reach out to our team and we will talk it through.
- How does the payment commission work?
- When buyers make purchases through your store, we apply the simple percentage rate stated on your plan. Standard payment processors like Stripe handle their fees separately, so both are clearly itemised with no hidden app costs.
- Can I export my customer, product, and order data?
- Any time, in full, with no restrictions or vendor lock-in. FormaPortal makes it simple to download your complete data records whenever you need them.